POLITE NOTICE : European Union Customers
Due to the small size and nature of my little business it is not possible for me to pay the VAT required from the EU on orders so therefor this will be charged to you once the goods reach your country. To avoid this you can purchase through my Etsy store (they take care of the VAT for me).
Customs charges and duties may also be charged on top of the VAT once the item has reached the destination country.
Shipping & Returns
Orders are packed on Tuesdays and Fridays
and then posted on Wednesdays and Saturdays
I hope you understand, if you need an item in a hurry please message me! I will do everything in my power to get it to you on time.
Current Dispatch Times
I will do my upmost to post your order as quickly as I can, I aim for a maximum packing and processing time of 5 working days but often I manage this quicker depending on what curve balls life has for me. (Usually a toddler with a tummy bug) If you wish for your order to be sent sooner please contact me and I will do my upmost to fulfil this for you.
Shipping Costs
Second class postage is free to the UK for orders over the value of Ā£50. First class and overseas orders will be chargeable. Postage is calculated at checkout. Every effort will be made to ensure overseas orders are sent asap to reduce shipping time but this is subject to my schedule at the time.
Returns & Refunds
All pre-made items bought from my online shop may be returned within 15 days. On their receipt back to me a full refund will be issued minus shipping costs. The buyer will be responsible for returning items in their original condition as well as return shipping costs. Made to order products such as watercolour pet portraits are non returnable as they have been made especially for you.
Faulty, Poor Quality Or Damaged Goods
Everything is handmade by me and I will always try my upmost to send out items of only the highest quality, however if you do receive an item which you are unsatisfied with then please get in touch and I can issue you a replacement or a refund minus shipping costs.
If something happens to your package upon delivery and your purchase arrives damaged, please contact me prior to leaving feedback so that we can arrange a replacement or refund. Photographic evidence of the damage caused on delivery may be required.
Customs Charges
Items that are shipped outside of the UK may incur additional fees, taxes, tariffs, duties, or customs charges. Since I cannot predict or calculate these charges, the buyer is responsible for their payment should they occur. Returns will not be accepted due to customs fees.